Detention pay disputes almost always come down to documentation. If the clock isn't tracked from the moment you arrive, it becomes a negotiation instead of a fact.
We log arrival and departure times against the rate confirmation the moment a driver checks in, which means when detention does happen, the claim is already built, Not reconstructed after the fact.
Brokers are far more likely to pay detention promptly when the paperwork is air tight from the start. It removes the argument entirely.
If you're tracking this yourself, a time stamped photo of the check-in kiosk or gate log is worth more than a verbal note. Small habits like this save hours of back-and-forth later.
TR
Written by Thomas Rodriquez
Head of Broker Relations at JarveX Solutions
